This Privacy Policy explains how we collect, use, and protect personal information, including information associated with our text messaging communications.
Information We May Collect
We may collect personal information that customers voluntarily provide to us in connection with appointments, installations, customer-service requests, or other business interactions.
This information may include:
- Name
- Mailing or service address
- Telephone or mobile phone number
- Contact information
- Appointment and scheduling information
- Installation information
- Communications between you and our staff
- Information necessary to provide requested services or customer support
Our website may also receive limited technical information normally transmitted when accessing a website, such as IP address, browser information, and server log information.
How We Use Information
We may use personal information to:
- Schedule and manage appointments
- Confirm or remind customers about appointments
- Schedule and coordinate installations
- Provide scheduling or arrival updates
- Communicate changes or rescheduling information
- Respond to customer questions
- Provide customer service
- Maintain appropriate business and service records
- Operate and protect our business systems
- Comply with applicable requirements and obligations
SMS and Mobile Information
If you provide your mobile phone number and consent to receive text messages, we may use your mobile number to communicate with you regarding appointments, scheduling, installations, service updates, and related customer-service matters.
Mobile information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
Mobile information and SMS consent may be processed by service providers acting on our behalf solely as necessary to operate and deliver our business text messaging services. Those providers are not authorized by us to use SMS opt-in information for their own marketing or promotional purposes.
- Message frequency may vary.
- Message and data rates may apply.
- You may opt out of text messaging at any time by replying STOP to a text message.
- For assistance, reply HELP or contact us at 704-588-7272.
How We Share Information
We do not sell or rent customer personal information.
We may provide limited personal information to service providers that perform operational services on our behalf when reasonably necessary to provide our services, maintain our systems, communicate with customers, or operate our business.
We may also disclose information when reasonably necessary to:
- comply with applicable law or legal process;
- protect our rights, property, or safety;
- protect our customers or others; or
- investigate fraud, security issues, or misuse of our services.
SMS opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business records, meet operational requirements, and satisfy applicable legal or regulatory obligations.
Your Choices
You may request that we update or correct certain personal information by contacting us.
If you no longer wish to receive text messages from us, reply STOP to any text message.
Opting out of text messages does not prevent you from communicating with us through other available methods.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be posted on this website with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Arete Organizational Solutions Inc.
DBA Closets by Design
1108 Continental Blvd, Suite A
Charlotte, NC 28273
Phone: 704-588-7272